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Keystone Performance Survey: Social Investment 2010

Tuesday, April 13th, 2010

Last Fall, Acumen Fund worked with Keystone Accountability to develop and execute a survey of all of our investments. This was the first time we had done a portfolio-wide survey in several years, and we felt that we had reached a point in our growth where it was important to pause and take in look in the mirror to see how we were doing as partners to our investees.

The survey was designed in order to provide us with aggregated, anonymous feedback that would help us be better investors. In 38 questions, across 5 categories—General Perceptions, Due Diligence, Financial Support, Interaction and Communication, and Social Impact—we received tremendously valuable insights, confirming some of what we knew and surprising us in other aspects, both in terms of what we do well and where we can improve. For instance, most of our investees felt that our due diligence process was reasonable and straight forward. However, we learned that we can do a better job in communicating what we do with the social impact data we request.

Not one to rest on helping a single organization like Acumen Fund look at our own processes, David Bonbright and his team at Keystone had much larger aspirations. Using a field-tested survey similar to the one we executed last Fall, Keystone will be conducting the first ever benchmarked survey of investees’ views of their investors in the social investing space. This is powerful stuff. This means that at Acumen Fund, not only will we gain a better understanding of how our investees think we’re doing, but we will also be able to understand how we fare relative to our peers in the sector. What do we do well? Where can we improve? And most importantly, this will all be done while giving our investees a true voice in how we work together.

By creating a larger data set of impact investors, we will, for the first time, be able to truly gauge our performance. Much like the survey last Fall, this data will empower us with the information needed to make meaningful changes to our operations. And at the end of the day, this will make us better partners to our investors, making us more effective investors of patient capital in building sustainable, impactful enterprises.

The Keystone Performance Survey: Social Investment 2010 is now open to other interested funds. The survey that will be conducted in May will, we hope, build a large and useful data set for the sector. We strongly encourage our peers to join us in the collective mission of becoming more effective and more thoughtful impact investors. Full details are available on the Keystone website.

Cost effective cost effectiveness

Thursday, February 5th, 2009

Editor’s note: New contributor Brad Presner is Acumen Fund’s Metrics Manager. In this role, he manages the development of the Pulse social metrics platform and helps define Acumen Fund’s performance assessment strategy. He joined Acumen Fund in July, 2008, having worked closely with the Pulse team while an employee of Google.org. Brad holds a BS degree in Mechanical Engineering from Stanford University.

By Brad Presner

Last October, Brian Trelstad and I were fortunate enough to be invited to the Bill & Melinda Gates Foundation offices in Seattle. As a part of their own processes for engaging in thoughtful and actionable measurement, the Impact Planning and Improvement (IPI) Group brought together a set of leading thinkers to help inform their own thinking and potentially change their approach to measuring social impact at the Foundation.

Acumen Fund’s contribution to this meeting was a discussion of our BACO Methodology., an exercise whereby our Portfolio team compares the estimated social output of a potential investment we are considering with that of the best available charitable option that addresses the same issue. For us, this process helps us ascertain where philanthropic capital will be most effective – whether invested in the social entrepreneurs we seek to provide with patient capital or with an alternative charitable vehicle.

I think it’s safe to say that Brian and I got as much out of this meeting as we contributed. We were humbled to be in the room with peers such as Jed Emerson of SROI fame and his former colleagues at REDF; Paul Brest of the Hewlett Foundation; Michael Weinstein from Robin Hood; Kat Rosqueta of the Center for High Impact Philanthropy, Sara Olsen of SVT Group, and others from banks, think tanks and consulting firms. The collection of thoughtful, engaged leaders was truly inspiring.

A little more than halfway through the meeting, Paul Brest made a point that all eight of the methodologies being discussed that day could be boiled down to a similar fundamental goal—calculating the expected return as a function of how you value the benefit of your program, weighted by probability of success, as a ratio of the cost of your program:

Expected Return = (Benefit X Probability of Success) / Cost

This keen observation underscores both the inherently simple goal—how much good came out of what we put in—and an abundantly complex set of questions that all eight of us in the room had endeavored to answer for ourselves – namely, how do you accurately estimate the benefit of your work?

I don’t think we came away with any definitive answers. In fact, the only thing we seemingly could agree on was that there was no single “right” answer (and that it may not even be desirable for there to be). But what this convening really highlighted is that this conversation is happening more and more. At conferences, in team meetings at Foundations, in phone calls among peers – we are seeing a convergence in the field around what we at Acumen like to think of as “cost effective cost effectiveness”. While our methods may never be the same and the metrics we track may differ, the conversations about how and why we seek to assess impact are happening with more frequency and greater depth. And while it will likely take us many more years to get there, we are light years ahead of a time not long ago when the conversations weren’t even happening.

We encourage you to take a look at the recently posted “Measuring and/or Estimating Social Value Creation Report” put together by Melinda Tuan and sponsored by the Gates Foundation. We are grateful to have been included in their process and hope that in some small way, we were able to contribute to our shared goal of advancing the field towards more cost effective cost effectiveness.